If you are not entirely satisfied with your purchase we are here to help you.
RETURNS & REFUND
At The W-Trunk we give you verified and best quality products. All details regarding the product are authentic and thus we do not issue returns once the order is accomplished and the product is sent. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply, therefore, we DO honour requests for the return and refund on the following reasons:
(a) If you receive a defective item.
(b) If you receive a wrong item.
The filing for return because of any of the above reasons has to be done within 48 hrs of you receiving the product. For this you can mail us at email@example.com.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and pictures as proof of damage.
Once we receive your item, we will inspect it and notify you through email that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate your refund. You will receive the credit within 7 working days of your return request.
Exchanges are offered only on specific products as mentioned in the product description. Any exchange request needs to be placed within 7 days of you receiving the order. For this you can mail us at firstname.lastname@example.org.
Exchanges are restricted to only size and damaged products.
For your exchange, 1st reverse pick up of your product will be provided to you. For further exchange of the product you will have to ship the product yourself. Shipping cost in this case won’t be reimbursed.
In case by the time you place a request for exchange, the product is sold out; you will get a Credit Voucher of your full amount which you can redeem anytime in the future.
‘I had the most seamless experience uploading my products on The W
trunk portal. This team has designed a hassles-free platform for women
entrepreneurs to connect with their clients and sell their products online in
the simplest form’ Ambika Phalke, Owner – Udara
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